Privacy And Cookies

Overview

We hope you share our spirit of adventure and love of beautiful, hand-crafted leather accessories. When you visit our website or buy anything from us, you also share some information with us, so we want you to know what information we collect, what we use it for, how it is stored and for how long. We do not share your data with any third parties other than service providers. We and they fully comply with the Data Protection Act 1998 (DPA), and its recent update, the General Data Protection Regulation (GDPR).

Website & Cookies

We use cookies when you visit the STOW website. A cookie is a simple, non-malicious, text file downloaded to your browser. If you want to know more about cookies, how to control their use or even delete them, there’s plenty of information available online, such as:

http://www.aboutcookies.org.uk/

https://ico.org.uk/for-the-public/online/cookies/

http://www.bbc.co.uk/webwise/guides/about-cookies

We use a tracking session cookie to identify you and tailor your experience on the site, for example remembering what you have put in your basket or what currency you prefer to use. This expires at the end of your session.

We also use Google Analytics to understand how visitors in general are using the site and to find ways to improve their experience, so you will receive an anonymised cookie from Google. To find out more about how Google’s Privacy Policy and how to manage these cookies, click here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookies improve the experience for visitors, so we operate an “implied consent” policy which means we assume your browser will accept cookies. If you do not wish to accept cookies, you can change your browser settings not to use cookies, though this may make the site harder to use.

Email marketing

We like to keep you informed by email of new products, Friends of Stow, travel blog posts, promotions etc, and therefore encourage you to opt in to our email programme. We will only send you emails if you have opted in, and you may opt out at any time by clicking on the Unsubscribe link that we include in all emails, or by emailing us directly on customerservice@stowlondon.co.uk. We store email addresses, names and opted-in dates for as long as you remain opted-in. From time to time we may remove your email address from our database if our emails are no longer being opened. You may re-subscribe at any time.

Our email database is held on secure servers operated by our email service provider.

Order History

Once you place an order with us, we will retain your name, address, date of order, contact number and notes of any interactions with our team for at least 3 years, unless you ask us to remove these details from our database sooner. This is in order to help us follow up any queries you may have, for example in the unlikely event of a problem with your STOW item.  In addition we may also send you marketing material by mail and email unless you have opted out of being kept up-to-date on news and offers, in which case we will only use your email address and/or phone number to contact you in connection with your order, for example to request feedback.

We will not share this data with third parties other than providers of the services required to process and deliver your order, such as fraud prevention, payment/order processing and parcel delivery. Your data will be held on secure servers operated by our IT providers. We only work with trusted partners who all comply with the relevant Data Protection regulations.

We do not hold any payment card information.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Other data sharing

Abacus.We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. These retailers and charities share information about their customers and supporters and what they buy or donate. Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data. From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy

Experian.  Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative, which STOW London is a member of. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, we can better understand our customers and communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc.  To understand more please click through to experian.co.uk/cip.

Data sharing outside the EEA.  Some of our third–party processors, may transfer data outside the UK and the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission or the competent UK authority.