DELIVERY

Orders that do not require personalisation are dispatched within 24 hours, Monday to Friday.

Please allow up to 4 working days before dispatch on items that require personalisation.

Your Stow piece will arrive with you by DPD. It is fully trackable, insured in transit, and requires a signature upon delivery. You will be notified of your tracking number by either text or email on the morning your parcel is out for delivery.

You may track your parcel via the DPD website.

DELIVERY OPTIONS

UK Standard DeliveryFREE*
UK Next Working Day (Personalisation may still take up to 4 working days before dispatch)£10.00
Europe (Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain, Switzerland)£12.00
United Arab Emirates, Hong Kong, Singapore, India, Republic of Ireland£15.00
Channel Isles£16.00
Europe (Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden)£16.50
Australia, United States, Canada, Saudi Arabia, China, Isle of Man, Europe (Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia)£20.00
Japan, Pakistan£25.00
New Zealand, Russia£30.00
All other countries (Please click Calculate Totals in the cart and select your country to see the exact cost of shipping)Prices range from £37-£70

*Excluding Sale items

Orders must be placed by 2pm for Next Working Day delivery.

Please note: If you select UK Next Working Day delivery and your product requires personalisation, this does not guarantee your order will arrive with you the next day. Please allow up to 4 working days for personalisation. When your order is dispatched it will then be with you the Next Working Day. If you do require express embossing then please contact us and we will do our very best to accommodate your wishes.

International orders may be delayed at customs, in which case delivery times may be longer than those estimated.

For all orders outside of the European Union, VAT will not be eliminated from the total cost of your order before shipping costs are added. Your order may be subject to import duty/customs and local taxes that must be paid by you on receipt of your order. Rules vary by country and are determined by your local government. Stow will not liable for this charge.

 

RETURNS POLICY

Stow offers a 28-day refund or exchange service for all purchases returned in perfect condition, accompanied by the original documentation and packaging, by post to our address below.

We are afraid that we are unable to accept returns of items that have been individually personalised without valid reason.

Please ensure that all returns sent are handled by an insured carrier and that proof of postage is kept. Stow cannot be held liable for any returned items that fail to arrive. Stow will not be liable for any customs or duties charges incurred when returning goods.

Any goods that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer. This policy does not affect your statutory rights.

Returns address:

Stow, First Floor, 23 Jarman Way, Royston, Herts SG8 5HW

Please allow 2 working days for returns to be processed once they reach us and a further 3 days for any refund to appear in your account.

Gift wrapping
Stow gift wrap

 

GIFT WRAPPING

All purchases arrive to you in a Stow-branded dust bag and smart white and orange gift box.

For an additional cost we can also offer a luxury gift wrap service in which your order will be carefully wrapped in thick, textured paper and finished with an extravagant, hand-tied orange grosgrain ribbon.