Widerrufsrecht

Returns

Return and Exchange Terms and Conditions

Items that are in a new and saleable condition with all original paperwork and packaging may be returned for an exchange or refund within 14 days of receipt. We regret that we are unable to accept returned products if we have not been notified within this time frame. In the case of a refund, only the cost of the product will be refunded. If there was any cost of shipping associated with the purchase, this is not refundable.

For all orders with a value over £200/€200/$200 (or equivalent in your local currency), returns may be made free of charge.

For orders under the above value threshold, returns are the responsibility of the purchaser, unless the item is faulty, including covering the cost of the return shipment and any duties or customs the package may incur. If you would like our assistance in making a return, please contact Customer Service at customerservice@stowlondon.co.uk and we can provide you with a quote to handle the return.

Making a free return

1. Please send an email to customerservice@stowlondon.co.uk, within 14 days of receipt, informing us that you would like to return your product(s).
2. We will then send a pre-paid DHL or UPS label that you will need to stick on the box.
3. Package the item carefully and securely, avoiding any damage that could make the item unsaleable (and therefore, not eligible for refund or exchange). Arrange pick up or drop the box off with DHL or UPS.
4. Once your item has arrived back with our Customer Services department and is inspected and approved, we will refund your original payment method within 7 working days discounting the above mentioned cost of our returns shipping service.

Further information

In the event that an item purchased directly from the STOW website is found to be faulty within a period of six months, STOW reserves the right to repair, replace or refund the item at no additional cost to the customer.

Goods that are returned outside of the above stated returns period and/or are damaged or sent without the original documentation will not be accepted and will be returned to the customer.

We are only able to process refunds to the original payment method and we cannot guarantee the timescale in which the refund will take to show in your account once it has left us.